On September 1st, 2015, Envato changed their terms and conditions for item support and introduced paid item support for ThemeForest and CodeCanyon. When you purchase a theme, you will be granted an inclusive 6 months of hands on support for that item. When this expires you can choose to extend your item support for a further 6/12 months at a fee. Please continue reading below to learn more about item support, or click the button below to read Envato’s ‘What Is Item Support?’ article.
How To Renew or Extend Support
You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here.
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your your theme purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Extend Now’ link.
Step 3 – Click the ‘Extend Now’ link, and it will redirect you to the Shopify Theme’s item page.
Step 4 – On the right hand side, click the ‘Extend Now and Save’ button.
Step 5 – Once you click the ‘Extend Now and Save’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension